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The mission of UD’s Student Account Services office (SAS) is to aid UD’s students and their families in meeting their financial obligations. We are located in the Office of Finance - Office of Human Resources suite on the first floor of Cardinal Farrell Hall. The best way to reach us is by email at bursar@udallas.edu. Our phone number is (972)721-5144.
The Student Financial Responsibility Agreement is the contract between the student and UD. Students are required to review and sign the Agreement as they begin registering for a semester.
You can preview this Agreement by clicking on the link below.
Payment Arrangements is a non-binding communication indicating how you are planning to meet your financial obligations for the semester: Financial Aid through UD’s Financial Aid Office; enrollment in a Transact Pay Installment Payment Plan; third-party payments such as outside financial aid, 529-plan payments, or employer billing; or direct cash, check or credit card payments.
Failure to communicate your Payment Arrangements by August 8th may result in a Late-Payment Penalty of $100.00, a denial of access to student housing on both the Irving and Rome campuses, and up to removal from registered courses.
Please complete this communication no later than August 8th by completing the online form at the link below. The completed form will automatically route to our email inbox.
Payment Communication due date is August 8th
The Family Education Rights and Privacy Act (FERPA) is a federal law protecting the privacy of a student’s educational records. It restricts the disclosure of a student’s records without the student’s consent. In practice, UD will not release or discuss the details of a student’s account with an individual if the student has not granted UD permission to do so. The link below takes you to UD’s fillable-pdf FERPA Permissions form. The completed form must be signed and delivered to our Registrar’s Office - located on the first floor of Cardinal Farrell Hall - in person or via email, fax, or mail. Once the data is entered into our system, we will be permitted to discuss the student’s account with the named individuals.
TransactPay is UD’s online payment portal. It also serves as a document depository for student account statements and 1098-T forms. Installment Payment Plans are offered through Transact, please see the Payment Plan section under Making Payment on a Student’s Account below.
Students may grant access to their Transact account to a parent or guardian. Click on the link below for instructions.
For more information about TransactPay, please click on the links below.
UD offers several payment options to students and parents. The actual payment method used does not need to match the methods submitted on through Payment Arrangement Communication.
Cash payments are accepted at the Cashier’s window located in the Office of Finance/Office of Human Resources suite on the first floor of Cardinal Farrell Hall during normal business hours.
Check payments are accepted at the Cashier’s window located in the Office of Finance/Office of Human Resources suite on the first floor of Cardinal Farrell Hall during normal business hours. Checks may also be mailed to:
On all check payments, please write the student’s UD ID number on the memo line. By providing a check as payment, you authorize UD to use the information from that check to make a one-time Electronic Funds Transfer from your account. We retain the right to process your payment as a check.
UD accepts VISA, MasterCard, Discover and American Express credit and debit card payments only through TransactPay. All card payments are subject to a processing fee charged by TransactPay of 2.95% for domestic cards and 4.25% for international cards. This fee is not credited to the student’s account.
UD offers a payment plan through TransactPay which allows payment for a semester to be made in 3, 4 or 5 monthly payments, depending on your plan enrollment date. Payments may be made by bank-account draw with no fees charged or by VISA, MasterCard, Discover or American Express card incurring a 2.95% convenience fee. An Automatic Payment option may be selected which collects payments automatically on the monthly due date. If this Automatic Payment option is not selected, payments must be initiated by the student or parent prior to the due date each month. There is a 10-day grace period for each payment after which a $60.00 late-payment fee will be charged.
A $60.00 fee is charged to enter into a payment plan. For the Fall 2025 semester, the Payment Plan enrollment period is now opens and closes on September 10th:
Credit card payments incur a 2.95% convenience fee, no fees are charged on bank-account draw payments. Payments may also be set as automatic which will charge the credit card on file or draw from the specified bank account on the Payment Due Date without any inputs from the student or parent.
Students will be required to e-sign an agreement as they enroll in the Payment Plan. That agreement can be previewed at this link:
UD’s Financial Aid office helps students with loans, grants, and scholarships. Please follow the link below to visit their webpage.
EFT and checks may be sent directly from your 529-plan to UD. Some plans are listed on Transact as a payment method to make payment easier. If paying directly from your 529-plan, please ask your financial institution to indicate your UD ID number on the payment.
In addition to the payment methods listed above, UD partners with Flywire to provide our international students with an easy and secure method to send international payments in your home currency. Flywire, accessed as the “International Payment” option through Transact, allows students to pay from almost any country and bank and track your payment from start to finish. Flywire also offers multilingual customer support.
All full-time undergraduate students and all international students at UD are required to have health insurance and are automatically enrolled in an insurance plan offered by UD through Academic Health Plans (AHP). Students may be removed from this mandatory coverage by going through a waiver process. Waivers are submitted online to AHP with any questions or required clarifications they may have sent to the student's UD email address. SAS removes the insurance charges for all approved waiver requests. The deadline to submit a waiver request for the Fall semester is September 15th. No waiver submissions will be accepted after this date. Questions about Student Insurance should be directed to the Office of Student Life at studentaffairs@udallas.edu or (972)721-5323.
Deadline for Waiver request submission is September 15th
Each week, Student Account Services reviews student accounts for credit balances. Those accounts found to have a credit balance are flagged and audited to determine the source of the credit balance and, if a refund is warranted, process the refund. UD partners with BankMobile to offer payment of refunds by direct deposit. New students receive an email inviting them to register with BankMobile. They can then link an existing bank account or open a new bank account. Students linking a bank account will receive refunds by direct deposit. Students choosing not to register with BankMobile will receive their refunds by paper check. If a student refund is paid by paper check, an email will be sent to student’s UD email when the check is ready. These checks will be held for pick-up at the Cashier’s window in Cardinal Farrell Hall unless the student responds asking the check be mailed and indicating their mailing address.
For the Fall semester, we will begin processing refunds the week of September 8th. These refunds will be available to the students by September 20th.
UD offers students the option of purchasing books and supplies at the UD Bookstore using excess financial aid prior to Add/Drop Day. If a student’s Estimated Financial Aid is greater than their charges for a semester, they may request a Book Voucher to rent books or purchase books or other supplies. The maximum voucher is $500.00 and vouchers are valid only at the UD Bookstore. Book Vouchers are available starting July 1st. The last day to use your voucher is Add/Drop Day, September 3rd. After September 3rd, the Bookstore will process the vouchers. Voucher funds not used will be credited back to the student’s account and, if a credit balance is created, refunded to the student.
Available July 1st through September 3rd
UD offers students with excess financial aid the option of receiving an advance on their financial aid refund. If a student’s Estimated Financial Aid is greater than their charges for a semester, they may request one Advance per semester against this excess financial aid up to a maximum of $1,000.00. Advances may be requested starting July 31st, and will be processed the week of August 25th. The last day to request an advance is August 31st.
GradGuard offers insurance against financial losses if a student withdraws during the semester for covered reasons as advised by a licensed medical professional. Follow the link for more information.
“Hold Codes” are a method used to categorize student accounts for Accounts Receivable purposes. Hold Codes can be restrictive or non-restrictive. A Restrictive Hold blocks a student from making changes to their schedule or registering for future semester. A student’s account would have a Restrictive Hold placed on it for a past-due balance, a lack of payment on a their account, a payment dishonored by their bank, missing payment arrangements for a semester, or missing required paperwork or advising sessions. A non-restrictive hold is placed on a student’s account when they enter into a Payment Plan or a third party is contracted to pay their tuition and fees along with other reasons.